keithwat02 at hotmail.com
Sun Mar 4 23:47:21 CET 2007
>From: David Dorman <dorman at indexdata.com>
>Reply-To: "Discussion on the YAZ Z39.50 toolkit"
><yazlist at lists.indexdata.dk>
>To: yazlist at lists.indexdata.dk
>Subject: [Yazlist] A Letter to the YAZ Community
>Date: Thu, 01 Mar 2007 12:45:40 -0500
>Those of you living in the United States have no doubt been subject to fund
>drives for National Public Radio. For those of you living in other
>countries, NPR is a not-for-profit radio broadcasting corporation that
>relies on voluntary listener contributions for over 50% of its funding.
>Anyone can, of course, listen to any NPR program without paying, but if a
>certain percentage of listeners did not make voluntary contributions, the
>corporation would not be sustainable. It's called listener supported radio.
>I think you can see where I am headed with this.
>Open Source software is free to download and use. You are all within your
>rights to do just that. In fact, that's part of what open source software
>is all about: the freedom to use the software as you see fit, without
>needing to make any payments.
>But that is not the full story, of course. Open Source is also about giving
>back to the community that develops and supports the software. Like NPR,
>Index Data would not be sustainable as an ongoing company if a certain
>percentage of our community of users did not give back to us in some form.
>Some of you do give back--in support contracts, in code, and in other ways.
>For that, we are very grateful. You are enabling us to continue to give you
>new and useful programs, as well as to continually improve our existing
>Yet Index Data is not doing as much as we would like for our community,
>because our ability to continue to develop our Open Source distributions
>relies to a great extent on earnings from commercial support contracts. One
>way you can help us serve you better is to convince your institution to
>take out a commercial support contract with us.
>Commercial support for Index Data software begins at $500 per year. Now we
>both know that many of your institutions can afford that. And every dollar
>that you put into a support contract will go back to your institution,
>either as direct individual support, or in continued development of our
>open source software.
>I would be remiss if I did not also point out that with Index Data
>commercial support, your institution will get its money's worth. Let me
>quote from our standard support contract:
> * Guaranteed attendance to bug reports within five working days.
> * Guaranteed patches/repairs for reproducible bugs within ten working
>days. "Reproducible bugs" means situations or conditions where the software
>does not behave as the documentation or reasonable expectation suggests it
>should. Attendance to bugs in the software is not counted as "problem
>Thanks for listening. Now do the right thing and email me your request for
>a commercial support contract if you do not already have one, or download
>the appropriate contract from www.indexdata.com/support and help us at
>Index Data to give even better support to this community.
>US Marketing Manager, Index Data
>52 Whitman Ave.
>West Hartford, Connecticut 06107
>dorman at indexdata.com
>860-389-1568 or toll free 866-489-1568
>INDEX DATA Means Business
>for Open Source and Open Standards
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